WMJ_Volume 2_Issue 2

Volume 2, Issue 2 (Wisdom Management Journal_August 2026)

Authors: Wisdom Consulting Services

DOI:

Page No: 76-118

Keywords: Service innovation, User satisfaction, Mobile internet, Structural equation modelling, Bangladesh, Technological innovation, Customer engagement, Emerging markets, Operating mindset; Strategic capital; Strategic cognition; Dynamic capabilities; Strategic leadership, Service failure, Service recovery, Taxpayer satisfaction, Revenue administration, Justice theory, Ethiopia, Public sector

Download PDF

Abstract